Shipping policy

Shipping Policy

Thank you for shopping with us! Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed and shipped within the processing timeframe displayed on the product page. Processing times may vary for custom, personalized, made-to-order, or backordered items.

Once your order has shipped, you will automatically receive a shipping confirmation with tracking information when available.

Domestic Shipping

We offer shipping throughout the United States. Estimated delivery times shown at checkout are provided by the shipping carrier and are estimates only.

Please note that processing time and shipping/transit time are separate. Selecting an expedited shipping service does not necessarily expedite the processing or production time unless otherwise stated.

Shipping Delays

Once a package has been transferred to the shipping carrier, transit and delivery are outside of our direct control. Delays may occur due to weather, holidays, carrier disruptions, high shipping volume, or other circumstances.

We are not responsible for carrier delays; however, if your package appears to be significantly delayed or lost in transit, please contact us and we will do our best to assist with the carrier and determine the appropriate next steps.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order. Once an order has shipped, we cannot change or redirect the delivery address.

We are not responsible for delivery issues caused by an incorrect, incomplete, or outdated address provided at checkout.

Returned to Sender

If a package is returned to us due to an incorrect or incomplete address, failed delivery attempt, refusal, unclaimed package, or another issue outside of our control, please contact us.

Once the package has been returned and received by us, we can arrange to have the order reshipped. Additional shipping charges may apply for reshipment.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please first check around your property, mailbox, household members, neighbors, building management, or other areas where the carrier may have left the package.

Carriers may occasionally mark packages as delivered shortly before the actual delivery occurs, so we recommend allowing an additional 1–2 business days.

If the package still cannot be located, please contact us and we will assist you with the next steps. We may also recommend contacting the shipping carrier directly to obtain additional delivery information.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photos of the shipping packaging, shipping label, product packaging, and damaged item so we can review the issue.

For packages that appear to be lost in transit, we may need to open an investigation or missing package request with the shipping carrier before a resolution can be provided.

Please retain all packaging and shipping materials until the issue has been resolved.

International Shipping

We may offer international shipping to select countries.

International delivery times are estimates and may vary depending on the destination and customs processing. Packages may experience additional delays while clearing customs.

Import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country may apply.Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

We are unable to control or predict customs processing times or fees charged by local authorities.

International Returns to Sender

If an international shipment is returned to us because customs fees were not paid, the package was refused, the address was incorrect, or the shipment was not claimed, any applicable original shipping costs, return shipping charges, customs charges, or other carrier fees may be deducted from the refund where permitted.

Expedited Shipping

Expedited shipping options may be available at checkout.

Expedited shipping refers to the carrier's transit service after the package has been shipped and does not automatically shorten our order processing or production time unless specifically stated.

Carrier delivery dates are estimates unless the selected shipping service specifically includes a carrier-backed delivery guarantee.

Questions About Your Shipment

If you have any questions regarding your order or shipment, please contact us with your order number and we'll be happy to assist.